On Wednesday evening I had the pleasure of speaking at TEDx Newcastle, kindly organised by the good folk at Codeworks. My talk was about the memory of experiences.
Unless we make underwear or the like, our products probably spend most of their existence in the memory of our customers. In Stories and Experience I run through what we can do to help ensure that the experiences we design become memorable stories after the fact.
Slides (on Slideshare)
Books
- Blink by Malcolm Gladwell
- Influence by Robert B. Cialdini
- Irrationality by Stuart Sutherland
- Mind Hacks by Stafford & Webb
- Nudge by Thaler & Sunstein
- Predictably Irrational by Dan Ariely
- Quirkology by Richard Wiseman
- Sources of Power by Gary Klein
- Tricks of the Mind by Derren Brown
- Yes! by J. Goldstein, Steve J. Martin, Robert B. Cialdini
Links
- Don Norman’s jnd.org / Memory is more important than actuality
- Knowledge and memory: the real story, Robert S. Wyer, 1995
- How Did Economists Get It So Wrong?
- Manufacturing Process for Design Professionals
- Themail: visualize your email conversations
- You’re Kidding Yourself If You Think Those Things Don’t Matter
- UIEtips article: The Wheres and Whens of Users’ Expectations
- Cues, The Golden Retriever - Boxes and Arrows: The design behind the design
- Ready-at-hand and Present-at-hand
- Kathy Sierra: Creating Passionate Users
- How to be remarkable
